Why are my conditions disappearing?

  • zultys
    Asked on December 19, 2014 at 6:40 PM

    I have created conditions several times now only to find they disappear.

    Why is this happening?

  • Kiran Support Team Lead
    Replied on December 19, 2014 at 7:22 PM

    I've cloned your JotForm to my account to see what is the issue. I am able to see some conditions on the JotForm. 

    Why are my conditions disappearing? Image 1 Screenshot 20

    Did your JotForm has more conditions than that shown above? Also, please make sure that you are having this JotForm open in a single window/tab at a time. Editing the same JotForm in multiple tabs or locations might not save the changes you made at your end.

    Also, you can check the revision history of each JotForm in your account if it is edited by any other users you share these JotForms, if any.

    Hope this information helps. Please let us know if you need further assistance. We will be happy to help.

  • zultys
    Replied on December 19, 2014 at 8:08 PM

    Huh? Yes there were more hense the reason for my reporting the issue (?)

    All conditions were defined from a single tab

    I do not see an answer as to why, on more than on occasion, that this happened. This concerns me. I have spent a great deal of time on these forms to have conditions disappearing. In addition, this is a crucial function that is required of my form

    Do you have a log to changes to a form? Because they were there and functioning. If you do, you can review it and see that there were conditions defined that are no longer there now. I know this seems obvious but so does me reporting the issue which seems to be problematic.

    What do the logs show?

    I will consider this an unresolved open case.

     

  • zultys
    Replied on December 19, 2014 at 9:05 PM

    Update: So my rules have miraculously appeared out of nowhere and are functioning again. I will consider this case closed - if it happens again, I will open a new case - thanks.

  • jonathan
    Replied on December 20, 2014 at 6:59 AM

    Thank you for taking the time to update us on the status.

    Please do let us know should there be any other concern.

     

    Thanks.

  • zultys
    Replied on December 22, 2014 at 6:09 PM

    It is happening again. I just spent a couple of hours creating conditions - testing these conditions on the form - only to find they have disappeared. I did not create in different tabs, etc.  These conditions were form, saved, tested against,  and are now gone from my form.

     

    http://www.jotform.com//?formID=43386724156965

     

    Clearly you have logs to form activity (?)

     

    I need answers as to why this is happening please

  • Kiran Support Team Lead
    Replied on December 22, 2014 at 6:41 PM

    As I clone your JotForm now, I was able to see 22 conditions set on it. Please make sure that you are selecting All Fields from the dropdown to display all conditions.

    Why are my conditions disappearing? Image 1 Screenshot 30

    Also, when I check the form revision history I see that there were some modifications to the Form conditions and some conditions were removed.

    Why are my conditions disappearing? Image 2 Screenshot 41

    Please check if these are the 22 conditions that you have on your JotForm or more. Please let us know if you need further assistance.