What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my conditions disappearing?

    Asked by zultys on December 19, 2014 at 06:40 PM

    I have created conditions several times now only to find they disappear.

    Why is this happening?

    Page URL:
    http://www.jotformpro.com/form/43386724156965

    disappearing find
  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2014 at 07:22 PM

    I've cloned your JotForm to my account to see what is the issue. I am able to see some conditions on the JotForm. 

    Did your JotForm has more conditions than that shown above? Also, please make sure that you are having this JotForm open in a single window/tab at a time. Editing the same JotForm in multiple tabs or locations might not save the changes you made at your end.

    Also, you can check the revision history of each JotForm in your account if it is edited by any other users you share these JotForms, if any.

    Hope this information helps. Please let us know if you need further assistance. We will be happy to help.

  • Profile Image

    Answered by zultys on December 19, 2014 at 08:08 PM

    Huh? Yes there were more hense the reason for my reporting the issue (?)

    All conditions were defined from a single tab

    I do not see an answer as to why, on more than on occasion, that this happened. This concerns me. I have spent a great deal of time on these forms to have conditions disappearing. In addition, this is a crucial function that is required of my form

    Do you have a log to changes to a form? Because they were there and functioning. If you do, you can review it and see that there were conditions defined that are no longer there now. I know this seems obvious but so does me reporting the issue which seems to be problematic.

    What do the logs show?

    I will consider this an unresolved open case.

     

  • Profile Image

    Answered by zultys on December 19, 2014 at 09:05 PM

    Update: So my rules have miraculously appeared out of nowhere and are functioning again. I will consider this case closed - if it happens again, I will open a new case - thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on December 20, 2014 at 06:59 AM

    Thank you for taking the time to update us on the status.

    Please do let us know should there be any other concern.

     

    Thanks.

  • Profile Image

    Answered by zultys on December 22, 2014 at 06:09 PM

    It is happening again. I just spent a couple of hours creating conditions - testing these conditions on the form - only to find they have disappeared. I did not create in different tabs, etc.  These conditions were form, saved, tested against,  and are now gone from my form.

     

    http://www.jotform.com//?formID=43386724156965

     

    Clearly you have logs to form activity (?)

     

    I need answers as to why this is happening please

  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2014 at 06:41 PM

    As I clone your JotForm now, I was able to see 22 conditions set on it. Please make sure that you are selecting All Fields from the dropdown to display all conditions.

    Also, when I check the form revision history I see that there were some modifications to the Form conditions and some conditions were removed.

    Please check if these are the 22 conditions that you have on your JotForm or more. Please let us know if you need further assistance.