What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not working even though I haven't reached my monthly submission limit.

    Asked by JW  on December 19, 2014 at 09:13 PM

    This is urgent, I'm in the middle of a promotion

    Page URL:

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    Answered by val on December 20, 2014 at 07:08 AM


    I've checked your account and I didn't see any issue about your submissions. Also, I have checked your site and I found that the form you used is from the other provider, if you have any problem about the form you used, we cannot give you a support, please contact your provider if you get an issue.


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    Answered by JW  on December 20, 2014 at 09:10 PM
    I switched to another provider as i needed a working form immediately.
    Tales of the Wilderwood by J.W. Hawkins
    Illustrated by Matthew Burton
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    Answered by raul on December 20, 2014 at 10:32 PM

    I was unable to find an account related to the email address: jw@talesofthewilderwood.com. Did you register an account when you created your form? Please note that the free 100 monthly submission limit applies to registered users. If you were using a guest account then the monthly submission limit is 20. You can also find more details about our plans here: http://www.jotform.com/pricing 

    Could you please provide the URL of your form? Or the email address that you used to register your account in case you have used a different email address? This information will allows to further investigate this issue.

    Thank you.