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    Records in Google Drive Deleting automatically?

    Asked by mongaakshay on December 20, 2014 at 12:34 AM

    I am making entries in the form and those are getting recorded in the jotform submissions + google sheets + data in google drive.

     

    I notice that when i delete the fields from Jotform submissions, the data from the Google Drive is automatically deleted.

     

    Is this normal behaviour? or something is wrong here???

    Page URL:
    http://form.jotform.me/form/42343173543450

    Screenshot
    Submissions JotForm jotform submissions google drive deleted submissions
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    JotForm Support

    Answered by jonathan on December 20, 2014 at 08:03 AM

    Hi,

    I notice that when i delete the fields from Jotform submissions, the data from the Google Drive is automatically deleted.

    If you delete the field on the form, the submission data associated to the deleted field will be deleted also on the form's submission data.

    BUT it should NOT delete the existing data in your Google drive (there is no direct connection between the submission data and your google drive)

    BUT take note that if there was a deleted field on the form, the succeeding submission in your integrated Google drive will also now be missing the deleted field data.

    Is this what you were saying?

    Please let us know if this is not the case and we will investigate for any issue.

    Thanks.

  • Profile Image

    Answered by mongaakshay on December 21, 2014 at 10:32 AM

    hi jonathan

     

    i am referring to the google drive data....the submission wrt form fields delted are absolutely comfortable for subsequent entry, but the existing data from my drive got deleted. this is worrying, please look into this.

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    Answered by Shadae on December 21, 2014 at 12:13 PM

    Hi mongaakshay,

    If data is deleted from your submissions data, it should not affect the data previously uploaded to your Google Drive account.

    As stated by my colleague, there is no connection between your submission data and your Google Drive.

    Can you provide us with the exact information that is currently missing from your Google Drive so that we can look into this further?

    We await your response.

  • Profile Image

    Answered by mongaakshay on December 21, 2014 at 11:09 PM

    Hi Shadae

     

    Do let me know what all information is required for evaluation at your end.

    I have currently deleted the data from the jotform submission and the data from google drive is automatically deleted.

     

    I might have some screenshots, if they can help.

     

     

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    JotForm Support

    Answered by ashwin_d on December 22, 2014 at 06:11 AM

    Hello mongaakshay,

    I did check your form's "Revision History" to find our which form fields you have deleted. It seems you last deleted few "Visual Multi Select" widgets on November 04, 2014. Is these widget have caused the issue.

    When the form is submitted, it uploads a submission pdf in your google drive account. Do you mean to say that when you delete a form fields, all the submission pdf from your google drive also gets deleted.

    I did clone your form and tested it several times by adding and removing the "Visual Multi Select" widget but I am unable to replicate the issue. I would suggest you to let us know the steps to reproduce the issue and share a screenshot of the google drive as well as the submission pdf which gets deleted and we will take a look. The following guide should help you upload image in your forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by mongaakshay on December 22, 2014 at 07:15 AM

    hi, I have deleted the relevant entries that were created in Google Drive as the sheet is integrated otherwise would have shared. can you please keep this post open as this is a common defect and i will arrange to put up something probably before the week closes?

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    JotForm Support

    Answered by ashwin_d on December 22, 2014 at 08:22 AM

    Hello mongaakshay,

    Sure not a problem. Do get back to us whenever you are ready to help us reproduce the issue.

    We will wait for your response.

    Thank you!