What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does it say my form is disabled?

    Asked by Mike Johnson  on December 20, 2014 at 07:08 AM

    My form says its disabled, any help?

    Page URL:

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    JotForm Support

    Answered by jonathan on December 20, 2014 at 09:21 AM

    Hi Mike,

    Thank you for contacting us.

    I highly recommend that you create your jotform account first before proceeding further.

    You can use this link http://www.jotform.com/signup to signup for an account.

    You can use your email account to signup.

    I checked your jotform http://www.myjotform.com/form/43532754120548 and can see that it was violating our Terms Of Use.


    You should delete forms like this to avoid getting banned from using jotform.



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    Answered by Mike Johnson  on December 20, 2014 at 01:28 PM

    Hello Jonathon,

    Thanks for your reply, I really appreciate it. I had reviewed the Terms and I am supposing that I have broken the term "phishing". Our intention was for users to create a Username and a Password that is not related in any way to any of their other passwords.

    I truly apologize and did not mean to break any of the Terms.

    By any chance, do you have another method of collecting this data that would not break the Terms. Or possibly any other websites.

    Thanks and regards,

    Mike Johnson.

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    JotForm Support

    Answered by jonathan on December 20, 2014 at 05:04 PM

    Hi Mike,

    What you cannot do is use both username and password combination of elements on the form.

    You can create form to let users create account 'username' but do NOT include 'password' on it. 

    You can just use email and 'username' combination. That should be enough to create an account for your users.

    If you use email + password or username + password, that will be a login form. Which is not allowed.

    Hope this help. Please let us know if you need further assistance.