Missing submissions

  • Profile Image
    music204
    Asked on April 16, 2010 at 12:43 PM

    Sorry to have to ask this again but I have 4 submissions that processed through Paypal
     on V3 on Wednesday (before returning to v2).  I have payment notification but no submission exists in the file and no submission alert was received.  I need to know if these are lost forever or can they be recovered?

     

    I am trying to be patient...

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    dpsuk
    Answered on April 16, 2010 at 01:27 PM
    I'm having the same problem, since the system has been upgraded to V3 my submissions are no longer being logged and I do not receive email notifications either.

    I am about to use this for a critical business process, losing data is simply not an option so I too would appreciate a response and re-assurance that everything is OK as V3 seems to have a lot of kinks!
  • Profile Image
    aytekin
    Answered on April 17, 2010 at 05:40 AM
    music204: I couldn't find any pending submissions. So they are probably lost. Please contact the email addresses of the payers and ask them to re-submit the first page on the v2 form. Sorry about this.

    dpsuk: I found 4 pending submissions. We committed them so you should receive 4 emails and you should also see them on the Submissions page on www.jotform.com.