- music204Asked on April 16, 2010 at 12:43 PM
Sorry to have to ask this again but I have 4 submissions that processed through Paypal
on V3 on Wednesday (before returning to v2). I have payment notification but no submission exists in the file and no submission alert was received. I need to know if these are lost forever or can they be recovered?
I am trying to be patient...
- dpsukAnswered on April 16, 2010 at 01:27 PMI'm having the same problem, since the system has been upgraded to V3 my submissions are no longer being logged and I do not receive email notifications either.
I am about to use this for a critical business process, losing data is simply not an option so I too would appreciate a response and re-assurance that everything is OK as V3 seems to have a lot of kinks!
- JotForm FounderaytekinAnswered on April 17, 2010 at 05:40 AMmusic204: I couldn't find any pending submissions. So they are probably lost. Please contact the email addresses of the payers and ask them to re-submit the first page on the v2 form. Sorry about this.
dpsuk: I found 4 pending submissions. We committed them so you should receive 4 emails and you should also see them on the Submissions page on www.jotform.com.