What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing submissions

    Asked by music204 on April 16, 2010 at 12:43 PM

    Sorry to have to ask this again but I have 4 submissions that processed through Paypal
     on V3 on Wednesday (before returning to v2).  I have payment notification but no submission exists in the file and no submission alert was received.  I need to know if these are lost forever or can they be recovered?


    I am trying to be patient...

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    Answered by dpsuk on April 16, 2010 at 01:27 PM
    I'm having the same problem, since the system has been upgraded to V3 my submissions are no longer being logged and I do not receive email notifications either.

    I am about to use this for a critical business process, losing data is simply not an option so I too would appreciate a response and re-assurance that everything is OK as V3 seems to have a lot of kinks!
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    JotForm Founder

    Answered by aytekin on April 17, 2010 at 05:40 AM
    music204: I couldn't find any pending submissions. So they are probably lost. Please contact the email addresses of the payers and ask them to re-submit the first page on the v2 form. Sorry about this.

    dpsuk: I found 4 pending submissions. We committed them so you should receive 4 emails and you should also see them on the Submissions page on www.jotform.com.