Clicking on Save or Language button does not work on one of the forms

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    guedirisam
    Asked on December 20, 2014 at 09:54 PM

    I'm  trying to add more languages to my form, but when know when I click on the "Language button" nothing opens. I have tried this on my other forms and it works, but for some reason it does not work on the one i'm trying to use it on. Also, I have added multiple languages before, know it just wont let me. (Also I do not use AdBlock)

    Any help is greatly appreciated

    Heres what im running on if it makes a difference:

    • Win/7

    • Chrome

  • Profile Image
    Ben
    Answered on December 21, 2014 at 02:47 AM

    Hi,

    Can you please try clearing your cache and if the same issues persists even after that please let us know what is the jotform that you are having the issues with so that we can check it out ourselves as well?

    Best Regards,
    Ben

  • Profile Image
    guedirisam
    Answered on December 22, 2014 at 01:24 AM

    Hi Ben, I'm still having troubles. The language tab still wont open in the editor. This is not a big concern, but the "save" button will not work as well. It WILL autosave but I cannot manually save and some settings wont save. If you go to my live form on my website the language button works perfectly, but trying to configure it on jotform wont even open anymore. Is this just a bug? or do you know of any fix to this. Thank you

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    val
    Answered on December 22, 2014 at 07:56 AM

    Hi,

    I have checked your account and I was able to replicate the issue, I can't click the Language Wizard on your form builder and I can't click the Save button.

    I have cloned your form and try click the Language Wizard and Save button and its not working.

    I escalated this to our Developer Team to investigate this kind of bugs and we will notify you through this thread once this issue is fix.

    Sorry for the inconvenience.

    Thanks.