What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I hide empty fields on the edited email template?

    Asked by mgcaledonian13 on December 21, 2014 at 06:59 AM

    I want to do the same but as you point out if this Template is edited at all it  then upsets the hide empty emails. Does mean even if the "Question & Answer" is removed.

    I would think that a lot of people would be glad of the ability to remove some of the text that means nothing to the user in a Response  without making the Template "dirty". Would this feature be considered at all? Is there way to work around this?


  • Profile Image
    JotForm Support

    Answered by abajan on December 21, 2014 at 08:10 AM

    Hi Willy,

    Everything outside of the data table can be edited. Unfortunately, the Question and Answer headings fall within the said table, as can be seen below:

    Also see this thread and our guide on the feature.

    I could submit a ticket requesting that the aforementioned headings be excluded from the data table but are there any other elements you would like to be excluded?

  • Profile Image

    Answered by mgcaledonian13 on December 22, 2014 at 05:20 PM

    Well that is good news about data outside the table. You asked if there was anything else, there is, can the hidden fields be left out, they are there just for reference purposes. For instance an order number that would be incremental and only needed by the recipient of the notification but not the user.  

    Willy Scott

  • Profile Image

    Answered by Carina on December 22, 2014 at 06:12 PM

    Unfortunately for now it seems not possible to hide empty fields and still edit the email so that hidden fields are not displayed.

    I forwarded a feature request to our developers so they can consider its future implementation.

    You'll be contacted via this thread once they have an update on this.

    Let us know if you need more assistance.


  • Profile Image

    Answered by koiautoparts on August 26, 2015 at 01:37 PM

    Any update to this??? Seems silly to have to use the default notification template to achieve hiding the empty fields.

  • Profile Image
    JotForm Support

    Answered by Mike on August 26, 2015 at 03:24 PM

    When the 'Hide Empty Fields on Emails' option is checked you cannot edit the Questions/Answers table, but everything else is editable.

    This is not likely that we will re-implement mentioned behavior in the near future. Thank you.