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  • Profile Image

    Upload function not working with iPad

    Asked by wolfgrants on December 21, 2014 at 11:12 AM

    I have included several document upload buttons in my form. Testing them now, I'm finding they work fine in every device tested (so far) except for iPad Air. The iPad seems to think it's only for photos, because on click it only gives me the option of choosing photo or taking a photo. Nothing in iPad settings to addrsss this. Any ideas? 

    In fact, I'm writing this now on iPad and getting same response on your upload button below.

    Fyi, i'm using one of your custom templates, but not the "mobile" or responsive template. 

    Appreciate any help. Love this app.

     

    Screenshot
    ipad template Mobile app
  • Profile Image

    Answered by Shadae on December 21, 2014 at 01:58 PM

    Hi wolfgrants,

    It appears that the device is automatically selecting for an image to be uploaded. If you would only like for documents to be uploaded, you can change the file extensions that you allow.

    This should allow your device to give you the option to select files other than images.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by wolfgrants on December 21, 2014 at 08:32 PM

    Thanks Shadae, but that did not work. Stumbled across this thread couple years ago that says Jotform upload function does not work with iPhone/iPad. Oh well, I'll just use an email link and lots of instructions.

     

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    JotForm Support

    Answered by Welvin on December 22, 2014 at 04:55 AM

    You can try InkFilePicker: http://widgets.jotform.com/widget/filepickerIO as suggested to this old thread.

    Thank you!