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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm having problems sending hidden fields in email.

    Asked by humbuckermusic on December 21, 2014 at 11:30 AM

    I have a field that I have to hide right after a customer makes a selection, and I would like this field sent to us in an email.  I am aware of the ability to pass it's data to another hidden field on the form such as in the following thread:

    http://support.jotform.com/answers/465147

    The problem is that only the numerical value of the selection is being passed.  I tried to change the value that is being returned to text, but the same thing happens.   Just to make sure I was being thorough, I even had the data being output set to both numerical AND text, but only two numerical values were returned.  (see photo)

    Amy ideas?  Thanks!

     

     

    Page URL:
    http://www.humbuckermusic.com/temp.html

    Screenshot
    hidden email JotForm problem Selection
  • Profile Image

    Answered by Shadae on December 21, 2014 at 02:38 PM

    Hi humbuckermusic,

    To confirm, you would like to have the information selected in the field highlighted below, to be shown in your email notification?

    If that is the case, you would need to add the field to your current email notification settings. I am currently seeing that the field in not in your current notification. 

    Even though the field is hidden, the information will be sent in the email notification.

    I hope this helps, please inform us if you need further assistance.

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    JotForm Support

    Answered by abajan on December 21, 2014 at 03:11 PM

    If you wish to return the text of the options of the Select your Handle dropdown, please do the following:

    1. Click the field and then click the little cog and then Show Properties:

    2. Copy the options and paste them into the 


    3. Click Close Settings to close the properties and then save the jotform

    I'm not sure if this is what you were referring to. If it isn't, please elaborate.


    Thanks

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    JotForm Support

    Answered by abajan on December 21, 2014 at 03:14 PM

    Sorry, the text of step 2 got clipped. It should have stated: "Copy the options and paste them into the Calculation Values box".

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    JotForm Support

    Answered by abajan on December 21, 2014 at 04:05 PM

    Actually, upon closer examination, I think you're referring to the Choose a MESA Boogie Cab to Customize field instead of the Select your Handle one. The solution should be applied to that field instead but there's another issue preventing the selections from being copied to the Which Cab? field. The dropdown options contain arithmetic operators. Let me see if I can devise a workaround.

  • Profile Image

    Answered by humbuckermusic on December 21, 2014 at 07:19 PM

    Yes, your last post is correct.  I am using the Calculation Values for calculating the total cost so I cannot copy the Options there.  

    The arithmetic operators are the only thing being passed to the {whichCab} field.  I need the "Options" passed to the new field that is {which-cab} rather than the "Calculation Values". 

    Does that make sense?  :)

  • Profile Image
    JotForm Support

    Answered by abajan on December 21, 2014 at 09:08 PM

    Yes, it makes perfect sense. Since the calculation values are being used the total cost, we can't interfere with those. So, as a wokaround, an extra field (more specifically, a textbox) would have to be added to capture the the correct values to insert into "Which Cab?".

    I'll work on a demo to better illustrate what I mean.

  • Profile Image
    JotForm Support

    Answered by abajan on December 21, 2014 at 09:59 PM

    Hi again,

    Please test this very abridged version of your jotform and let us know if that's basically the functionality you were aiming for. Cloning it and examining its conditions would reveal exactly how it works.

    Thanks