Payer Info and Payer address displayed in spreadsheet for Purchase order

  • Profile Image
    FingerPrintCustoms
    Asked on December 21, 2014 at 12:44 PM

    When i use the pay/buy-widgets, in my case purchase order, it seems that there are the fields "Payer info", and "Payer address" hidden. When i use a gsheet to collect everything there are the columns Payer Info and Payer Address. But I do not have these fields in my form... :-(....

     

    Any tips? 

     

     

  • Profile Image
    val
    Answered on December 21, 2014 at 03:20 PM

    Hi,

    Thank you for contacting us.

    Sorry for the trouble caused to you. Could please share us your form that have an issue, so that we can run a test if we can replicate the issue.

    Thank you!

  • Profile Image
    FingerPrintCustoms
    Answered on December 21, 2014 at 03:28 PM

    Here is a sample form:

    http://form.jotformeu.com/form/43486168114356

    Here is the google gsheet

    https://docs.google.com/spreadsheets/d/1CWw1DPx4E3czZH9QCytQEbUBPK3qxyac6nfwXIIbGxM/edit?usp=sharing

    It seems that the fields mentioned above are kind of hidden fields in the form???

  • Profile Image
    Kiran
    Answered on December 21, 2014 at 06:06 PM

    Yes. You are right. I see that Payer info and address fields are showing on integrated Excel sheet.  These fields are required and very useful when we integrate with one of the payment tools. These fields are not displayed on submissions view and are shown in Excel sheet only.

    Since there is no payer related information captured on a Purchase order integration, let me forward this to our next level support to check. If there is any update in this regard, you'll be posted through this thread.

    Thanks!

  • Profile Image
    FingerPrintCustoms
    Answered on December 21, 2014 at 06:11 PM

    Payer address and info could be added to the purchase order widget (without payment services like PayPal etc) in the future. 

    Thanks

     

  • Profile Image
    ashwin_d
    Answered on December 22, 2014 at 02:13 AM

    Hello FingerPrintCustoms,

    If you add a Purchase order payment field, there is no payment process involved and hence no Payer info is available. You can simply add an address field in your form to capture the required data.

    My colleague have already reported the issue on why these fields are visible in the submission excel or google spreadsheet. We will get back to you as soon as the issue is fixed.

    Thank you!

  • Profile Image
    alp_deniz
    Answered on April 16, 2015 at 08:06 PM

    Hello,

    Payer information and address is removed for purchase orders. Thank you very much for notification.

    Kind regards