What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there some reason I can't access my form now that I've downgraded?

    Asked by arcticorganics on December 21, 2014 at 05:45 PM
    can't access downgraded
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 22, 2014 at 01:46 AM

    Hello arcticorganics,

    I did check your account "arcticorganics" and it is in good shape currently. You also seems to have upgraded your account as well and you should not have any trouble in accessing your forms.

    Are you not able to sign in to your account or you do not see your forms? You may also like to clear your browser cache and see if that solves your problem. The following guide should help you in clearing your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    We will wait for your response.

    Thank you!