What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form won't accept my file submissions even though they are proper extensions

    Asked by JessicaPrice on October 03, 2011 at 08:30 AM

    When trying to submit a file it tells me "You can only upload following files: pdf, doc, docx, xls, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif" even though I am submitting a jpg file.

    Page URL:
    http://seethelightportraitcompetition.blogspot.com/2011/08/see-light-o<br/>nline-submission-form.html

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    Answered by yasinco on October 03, 2011 at 12:06 PM

    Its Working Now!!! Try It!

    What Browser Are You Using?

    _____________________________________________

    -Y H

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    Answered by JessicaPrice on October 03, 2011 at 12:41 PM

    I'm using Fireflox. When I click the box that says Submit 1 Imae to choose for payment, the pink error box comes up that tells me what files it will accept.

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    Answered by yasinco on October 03, 2011 at 12:42 PM

    Not For Me, Please Hold For An Official JotForm Support Rep!

     ______________________

    -Y H

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    Answered by AtacanC on October 03, 2011 at 01:36 PM

    Hi JessicaPrice,

    After the release of Firefox 7, some of our customers have a problem with uploading files. But our development team is working very hard to fix this issue as soon as possible. It only appears with Firefox 7. We apologize for your inconvenience and thank you for your understanding.

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    Answered by yasinco on October 03, 2011 at 01:39 PM

    Yes, I Have Noticed This Too, Please Ask Any Question Or Concerns And I will Help Until The JotForm Tech Team Fixes This Problem!

     ______________________

    -Y H

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    Answered by tiscalipl on October 03, 2011 at 03:58 PM

    We have the same problem.
    Firefox Browser.

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    Answered by jalarcon on October 03, 2011 at 04:01 PM

    We apologize for the inconvinience regarding this problem rest assure our development team si already working on this problem and trying to find a solution as of the moment. Thank you for understanding.

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    JotForm Support

    Answered by liyam on October 04, 2011 at 05:00 AM

    I have submitted a ticket to the development team to have this issue fixed. 

    For the meantime.  Please use another browser such as IE, Safari, or Chrome.

    Thank you for your patience and we apologize for your inconvenience.

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    JotForm Founder

    Answered by aytekin on October 04, 2011 at 05:13 AM

    Our developers have just resolve this issue. Please let us know if you continue to receive it.

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    Answered by rickpat on October 02, 2012 at 01:17 PM

    Hi. I'm having this problem. Sometimes my customers can't upload mp3 or WMV files even though those file extensions are normally OK. It may have something to do with the nature of the audio or video file. For example, the customer who sends me WMVs (and who can't upload them via JotForm) requires me to install a GoToMeeting codec in order to play or edit their files (after they transmitted the files to me through a file transfer service other than JotForm). So it has the WMV file extension, but a codec is needed to play it. Why would this prevent uploading via JotForm - because the file extenstion is still normally accepted for upload.

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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 03:14 PM

    @rickpat

    I understand your problem.

    One sugestion I can give you is to type "*" (without the quotations) as the allowed file types if you don't need to verify which file type is uploaded.  Meanwhile, I will take a look to see if I can reproduce the issue and find the problem.

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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 03:19 PM

    Here is an image for my last comment.

     

    Cheers!

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    Answered by rickpat on October 15, 2012 at 02:20 PM

    I need to exclude .exe files in order to avoid viruses so I can't use *.

    Meantime, what my problem is that even though mp3 and wmv files are allowed, it would accept some mp3 and wmv files. E.g. it wouldn't accept wmv files that can only be played with a certain codec like GoToMeeting. But the main issue is with mp3 files - sometimes it won't accept those files even though I can play them fine. If you'd like I can send you the files that it won't accept so that you can recreate the issue on your end.

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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 03:00 PM

    @rickpat

    If the file extensions are really .mp3 and .wmv, there should not be any problems with regard to accepting the files. Our validation script checks the extension characters, not the codec or whatever is needed to play/open a file.

    Still, we'd like to help you solve the problem if it really does exist, so kindly send the problematic files to our email support line at support@jotform.com.

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    Answered by guest_23253041237039 on November 21, 2012 at 08:23 AM

    Hi. I embedded my form as an iFrame and that seemed to solve the problem, but then I revamped my website and am now using a WordPress platform. I again embedded the form with iFrame but the problem was recurring - some clients can't upload their WMV or MP3 files. (Note that it's only certain MP3 and WMV files - most work but some don't.) I then embedded the form using the WordPress code, but still the same problem. I tried IE instead of Firefox and that seemed to work for the MP3, but not for the WMV - it would upload partially and then quit. Let me know if there's anything that can be done.

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    JotForm Support

    Answered by NeilVicente on November 21, 2012 at 09:00 AM

    @rickpat

    iFrame is the most fool-proof embed option, so please keep it that way. On a related note, please ask your clients to make sure that the files they are uploading really do have the extensions ".wmv" and ".mp3".

    If the files extensions are correct and they are still having issues, can you please ask them to send you the files via email, then forward the said files to us.

    Also, we'd appreciate it if you can open a new forum thread specific to your problem so we can better assist you.