Goal Conversion is not recorded in Google Analytic with proper source

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    Asked on December 22, 2014 at 12:16 AM


    We are software development company, we have subscribed to jotform with intention to streamline all the forms on our existing websites and manage them centrally.


    Critical problem we are facing after migration of first from is We are not able to find out lead source of Goal Conversion.


    I have followed server links in forum & included submit.jotform.me & other Domain in Google Analytic Referral Exclusion list, but things haven't worked.

    Based on documentation from Google Analytics they want sites to use  Universal Analytics code. 

    Referral exclusions


    This feature is only available for properties using Universal Analytics. Learn how to set up Universal Analytics or upgrade from Classic Analytics to Universal Analytics.


    On my website http://www.iipvapi.com i'm using this latest code which has analytics.js how ever jotform google analytic integration code is based on old ga.js script. 


    Probably this is a reason when page is redirected back to our website it not no able to exclude source and continue analytics session.  All goals are coming as referral jotform.com


    Request you to help us solve this matter on high priority. We have paid campaign and we are not able to identify any effectiveness.


    For websites


    The analytics.js JavaScript library is built on Universal Analytics technology. If you’re using a tracking code snippet on your website that references analytics.js, you’re using Universal Analytics.

    If you’re using any other library, like ga.js, you’re using a Classic Analytics tracking technology, and should upgrade your tracking code (if you also have a Universal Analytics property). Visit the Universal Analytics Upgrade CenterUpgrade Guide and Tagging Reference on the Web Upgrade from ga.js to analytics.js for more information


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    Answered on December 22, 2014 at 07:14 AM


    I've been using this method (excluding Jotform's submit domain) for quite some time now and I haven't experienced any issues with it.

    But I browsed our forum and found one solution that might fix this. In your form's Thank You URL settings, add "?utm_nooverride=1" so it becomes:


    Still, add the submit domain to your referral exclusions list.

    Please try it and let us know of the result.