What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are the montly limits applied to the account or to each form?

    Asked by Tony  on December 22, 2014 at 12:00 PM

    I have a client that wants multiple forms on their website.

    One form is for information-gathering, while 3 others are used for e-commerce.

    Your pricing page mentions your free service with 10 receive payments/month. Does that 10 receive payments/month option apply to each form individually, or is it applied as a total to all forms created by me?

    In other words, if Form #1 collects 5 receive payments/month, Form #2 collects 7 receive payments/month and Form #3 collects 6 receive payments/month, is the "10 receive payments/month" policy for each of those forms individually, or does it apply to all three forms collectively (which would mean that there'd be 18 receive payments/month total, thereby exceeding the "10 receive payments/month" policy)?

    all all forms OR one form 3 and
  • Profile Image

    Answered by Carina on December 22, 2014 at 01:22 PM

    It is applied to all three forms, using the same example. The monthly limits are per account and not per form. So, the sum of payments of all the forms in the account cannot exceed 10 monthly. 

    You can see here more details on our plans.

    If you need further support or clarification let us know as we're here to help.