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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting Captcha on form submission

    Asked by smwise2 on December 22, 2014 at 02:20 PM

    Hello,

    I have a form on a page and for some reason when I submit the form the next page has a Captcha form on it.

    I don't want a captcha form, I want to to be submitted and go to the thank you page.  Below is the link to the form.

    http://www.empireunderwriters.com/products/commercial-property-insurance/

     

    Shawn

    Page URL:
    http://www.empireunderwriters.com/products/commercial-property-insuran<br/>ce/

    next www hello and
  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2014 at 03:45 PM

    I was able to submit the JotForm using direct link http://www.jotformpro.com/form/43523937523962 without any issues. It seems that you have used custom code from JotForm source code which may be leading to ask for captcha. 

    Please try embedding using one of our form embed methods and see if you are directed to captcha. If everything is okay, you can use our Form Designer to customize your JotForm. You may also use one of the great themes available at our theme store that matches to your webiste.

    If the issue still persists, please let us know. We will be happy to look into this issue further.

    Thanks!!

  • Profile Image

    Answered by smwise2 on December 22, 2014 at 04:00 PM
    I have used your source code option and used everything expect for the
    style, which shouldn't cause the problem.
    I need you to look into this further. I have done this multiple times and
    this is the first time I have had this happen.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2014 at 04:54 PM

    As I inspect your form source code further, I think the following could be causing the issue :

    Could you try replacing the blocked content from the image i.e., between <p> tags with the below?

    <input type="hidden" value="43523937523962-43523937523962" name="simple_spc" id="simple_spc">

    <script type="text/javascript">

    document.getElementById("si" + "mple" + "_spc").value = "43523937523962-43523937523962";

    </script>

    Please get back to us if the issue still persists.

    Thanks!