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  • Profile Image

    Please confirm my upgrade

    Asked by rsesan on December 22, 2014 at 04:08 PM

    My account was upgraded on 12/20/14 yet I received an email today 12/22 informing me that I had reached my quota and needed to upgrade my account. This is STRESSING me out beacuse we have a lot of registrations coming in. Please look into this ASAP and confirm that my account is upgraded. 

    Thanks

    rsesan202@gmail.com

    302 593-5836

    confirm thanks my account upgraded
  • Profile Image

    Answered by Carina on December 22, 2014 at 05:09 PM

    Unfortunately at the moment of your upgrade you were not logged in to your account so it didn't reflect on the account plan change. I corrected the situation and your account rsesan  has now a Premium monthly plan active. If you need further support or clarification please let us know as we are here to help.