What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What would cause conditions not to be followed on a form?

    Asked by codered5150 on December 22, 2014 at 04:18 PM

    Sometimes when I log into my website to submit a form it is not following any conditions at all. Fields that should be hidden are all displayed and the conditionals do not work. What would cause this?



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    JotForm Support

    Answered by Kiran on December 22, 2014 at 05:27 PM

    Are you referring to the JotForm http://www.jotform.us/form/42945310687157? As I check the JotForm, the conditions seems to be working fine.

    Did you embed the JotForm on your website and does it not working from the website? Please provide us with the URL of the webpage where the form is embedded so that we can take a look and provide you with necessary assistance.