How do I cancel my subscription?

  • Douglas Vessels
    Asked on January 25, 2023 at 6:04 PM

    How do I cancel my subscription?

  • Ravi_g Jotform Support
    Replied on January 25, 2023 at 11:15 PM

    Hi Douglas,

    Thanks for reaching out to us for help. Sure, you can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

    1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

    GDpZbjvwbLW6UBRJcCYzZyomY tn6DJkNqzFF4i  Screenshot 10

    2. Under the Billing tab, click on Change Plan.

    3nW52ppFLqgDF6k87NwQY5veKabmloswSic XK O Screenshot 21

    3. Click on the Downgrade button to switch to the Starter (Free) Plan.

     XrWg4UY uw0RShu5CXUkKHWZq 7ljEiBgOPAA0p Screenshot 32

    4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.

    Please also check out our guide about How to Cancel your Subscription.

    Let us know if you need any more help.