Submission emails not being received.

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    Tamara Oostdam 
    Asked on December 23, 2014 at 01:25 AM

    Hi I sent an email earlier I have tried to see if we could work the problem out this end with our web host but can not.

    We are not receiving booking emails there are definitely bookings being made as clients are calling us wanting to know why they have not heard back form us in regard to confirming their bookings. 

    The server company we use to host our web page has put it down to 

    http:form.jotform.com/jsform/10932143015 

    The page is the book now page that is not working, we are still getting emails in from the contact us form. hope this is an easy solve, being the busiest time of the year for us we are concerned about it.

    Thank you 

    Tamara

  • Profile Image
    ashwin_d
    Answered on December 23, 2014 at 07:23 AM

    Hello Tamara,

    It seems I have already responded to you on the following thread:  http://www.jotform.com/answers/481083-not-receiving-my-booking-emails#1 

    Thank you!

  • Profile Image
    Tamara Oostdam
    Answered on December 23, 2014 at 07:46 AM

    Hi Ashwin 

    That thread is not visible to me to get the answer please email me to info@dirtydetours.com 

    thanks Tam

  • Profile Image
    ashwin_d
    Answered on December 23, 2014 at 09:03 AM

    Okay I will copy and paste the content here: 

    I did check both the form's notification email alert and did not find any issue with that. It seems to be configured correctly and you should not have any issue in receiving submission emails to info@dirtydetours.com.

    I did check our email logs and found that the submission emails are being sent successfully. Please take a look at few logs mentioned below:

    [2014-12-23 00:07:26] Submission #295120440259633234 Form #10932143015 SENT to info@dirtydetours.com from noreply@jotform.com via AMAZONSES  

    [2014-12-22 23:37:50] Submission #295118665259561249 Form #10932143015 SENT to info@dirtydetours.com from noreply@jotform.com via AMAZONSES 

    [2014-12-22 22:28:07] Submission #295114480367820050 Form #10932143015 SENT to info@dirtydetours.com from noreply@jotform.com via AMAZONSES 

    [2014-12-22 20:30:31] Submission #295107426861409881 Form #10932143015 SENT to info@dirtydetours.com from noreply@jotform.com via AMAZONSES 

    [2014-12-22 05:54:23] Submission #295054857943695057 Form #10932143015 SENT to info@dirtydetours.com from noreply@jotform.com via AMAZONSES  

    I am not sure if the email are are going to your spam folder, please check there. You may also like to speak to your email service provider and ask them to white list JotForm domains. The following guide should help you grab the list of our domain names:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please be noted that you can also use you own email address to send submission emails. You can add custom sender email in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!