What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade from Premium to Starter plan

    Asked by gtav on December 23, 2014 at 01:36 AM

    I wish to downgrade my subscription from Premium to Starter, however, I consistently get an error message or I am redirected to a Bluesnap webpage. I am only able to delete or disable credit cards in the Bluesnap account but am unable to downgrade. I love JotForm and intend to continue using your product, but for the time being need to downgrade. What a shame that this aspect is so poorly implemented.

    starter plan JotForm message product love
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    JotForm Support

    Answered by ashwin_d on December 23, 2014 at 07:31 AM

    Hello gtav,

    I have already responded to you on the following thread:  http://www.jotform.com/answers/481143-Downgrade-to-Stater-plan#1 

    Your subscription is cancelled and you will not be billed again.

    Thank you!