What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification hit and mostly MISS.

    Asked by Labs on October 03, 2011 at 03:04 PM

    My Email Notification has been a hit and mostly miss the last 2 days. What gives?

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    JotForm Support

    Answered by Mike_T on October 03, 2011 at 08:36 PM

    Please accept our sincere apologies for any inconvenience this may have caused. Could you please try to set Sender E-mail to "noreply@jotform.com"? Then, re-check if that makes any difference.

    You can do this using the following steps:

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set Sender E-mail: noreply@jotform

    7. Click "Finish" button.

    We are looking forward to hearing from you. Thank you your patience and cooperation with us.

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    Answered by Labs on October 03, 2011 at 11:27 PM
    Thank you I Do not know how that got changed it was always set with the no reply. Hey as long as it is fixed! J



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    Jimi Sherman

    Cell 770.307.7891