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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not noticed on my email account

    Asked by timer762003 on October 03, 2011 at 04:14 PM

    Messages leaves in the forms not noticed on my email account.


    Thanks and Bye.


    Renzo Buggiani

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    Answered by paoloumali on October 03, 2011 at 04:29 PM


    Do you mean, you're not getting any email at all when those forms are filled up?

    It's possible it goes to a spam/junk folder or  the setting in Email Alerts was changed to something other than your email address.

    I hope that helps!

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    JotForm Founder

    Answered by aytekin on October 04, 2011 at 05:11 AM

    Can you tell us on exactly which form you have this problem? When was the last time you received the emails? 

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    Chief Technology Officer

    Answered by eee on October 04, 2011 at 05:17 AM

    Hi Timer762003,

    I have checked our return emails, and the problem is your email provider block us to send email to your address.

    The following message to <a**in@re-ma.eu> was undeliverable.
    The reason for the problem:
    5.3.0 - Other mail system problem 554-'Sorry, message looks like SPAM to me'

    Could you please add "noreply@jotform.com" to your whitelist ?

    Kindest Regards,