What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not noticed on my email account

    Asked by timer762003 on October 03, 2011 at 04:14 PM

    Messages leaves in the forms not noticed on my email account.

     

    Thanks and Bye.

     

    Renzo Buggiani

  • Profile Image

    Answered by paoloumali on October 03, 2011 at 04:29 PM

    Hi!

    Do you mean, you're not getting any email at all when those forms are filled up?

    It's possible it goes to a spam/junk folder or  the setting in Email Alerts was changed to something other than your email address.

    I hope that helps!

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 04, 2011 at 05:11 AM

    Can you tell us on exactly which form you have this problem? When was the last time you received the emails? 

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 04, 2011 at 05:17 AM

    Hi Timer762003,

    I have checked our return emails, and the problem is your email provider block us to send email to your address.

    The following message to <a**in@re-ma.eu> was undeliverable.
    The reason for the problem:
    5.3.0 - Other mail system problem 554-'Sorry, message looks like SPAM to me'

    Could you please add "noreply@jotform.com" to your whitelist ?

    Kindest Regards,

    Ertuğrul.