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  • Profile Image

    Google Drive integration not working

    Asked by mongaakshay on December 23, 2014 at 11:09 PM

    i have a form at http://form.jotform.me/form/42315592887465

    which is showing that it is connected to a gDrive as well as G Sheets when i look under integration but somehow the last few entries are not showing either in the G Sheets or Drive...can you pleas check this out?

    Page URL:
    http://form.jotform.me/form/42315592887465

    google google drive google spreadsheet drive spreadsheet
  • Profile Image
    JotForm Support

    Answered by Jan on December 24, 2014 at 12:53 AM

    Hello,

    I cloned your form and integrate it with my Google Spreadsheet and Drive and it works fine. I was able to received the uploaded files as well as the email notification.

    Did you change any settings or configuration on your Google Drive? Did you change or delete any columns on your Google Spreadsheets? This kind of issue happens when a setting in Google was changed.

    If it is still not working, what you can do is to re-integrate the Google Drive and Spreadsheet.

    1. Removed the integration in your form.

    2. Clear the Form cache.

    3. Log out from JotForm.

    4. Clear your web browser's cache.

    5. Close and reopen the browser.

    6. Log in to JotForm.

    7. Reintegrate the Google Drive and Spreadsheet.

    8. Please test if it works.

     

    Hope this helps. Thank you for choosing JotForm.

  • Profile Image

    Answered by mongaakshay on December 24, 2014 at 01:01 AM

    hi Jan

    though i did not make any changes but will reintegration give me the data that has already been uploaded, in the new folder that i create?

     

  • Profile Image
    JotForm Support

    Answered by Jan on December 24, 2014 at 04:50 AM

    Hello,

    Based on my test when I removed and reintegrate Google drive, it created a new folder. Now, the new submissions will go to that new folder. Although, the old folder is still available.

    When I reintegrated the Google Spreadsheets, it created another spreadsheet. The uploaded data or entries will still appear on the new spreadsheet.   

    Note: Please always have a back up of your files or the uploaded files.

    Hope this helps. Thank you!