What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    if a customer signs up for a paid subscription through one of my forms from you, how do they cancel?... Will it be through paypal? If that was used?

    Asked by temperancemag on October 03, 2011 at 04:25 PM
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    Answered by paoloumali on October 03, 2011 at 04:31 PM


    Usually, if PayPal was used, a customer can simply unsubscribe through his PayPal account just like what is being implemented with JotForm.

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    JotForm Support

    Answered by mliz on October 04, 2011 at 04:44 AM


    If they are using Paypal to pay for the subscription they can also cancel it from their paypal accounts. They can take the following steps on cancelling subscriptions from their Paypal accounts:

    1. Log into the PayPal account
    2. Find the latest payment made
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.


    Hope this helps.