if a customer signs up for a paid subscription through one of my forms from you, how do they cancel?... Will it be through paypal? If that was used?

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    Asked on October 03, 2011 at 04:25 PM
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    Answered on October 03, 2011 at 04:31 PM


    Usually, if PayPal was used, a customer can simply unsubscribe through his PayPal account just like what is being implemented with JotForm.

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    Answered on October 04, 2011 at 04:44 AM


    If they are using Paypal to pay for the subscription they can also cancel it from their paypal accounts. They can take the following steps on cancelling subscriptions from their Paypal accounts:

    1. Log into the PayPal account
    2. Find the latest payment made
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.


    Hope this helps.