What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have canceled my acoount two monrhs ago

    Asked by MousepadDirect on December 24, 2014 at 03:24 AM

    Why am i still being charged?

    Please call 1-814-657-7706

     thank you Mousepad Direct

    call
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 24, 2014 at 08:27 AM

    Hello MousepadDirect,

    Upon checking your account, I found that you cancelled your premium monthly subscription on October 2, 2014 but upgraded your account again on October 22, 2014 with subscription #S-2GJ148356F2419209.

    Please go ahead and cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-2GJ148356F2419209

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Thank you!