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MousepadDirectAsked on December 24, 2014 at 3:24 AM
Why am i still being charged?
Please call 1-814-657-7706
thank you Mousepad Direct
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Ashwin JotForm SupportReplied on December 24, 2014 at 8:27 AM
Hello MousepadDirect,
Upon checking your account, I found that you cancelled your premium monthly subscription on October 2, 2014 but upgraded your account again on October 22, 2014 with subscription #S-2GJ148356F2419209.
Please go ahead and cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :
1. Log in to your PayPal account
2. Find the latest payment you have made to JotForm
3. Click on the subscription #S-2GJ148356F2419209
4. Click on the "Cancel Subscription" button.
You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html
Thank you!