I have canceled my acoount two monrhs ago

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    Asked on December 24, 2014 at 03:24 AM

    Why am i still being charged?

    Please call 1-814-657-7706

     thank you Mousepad Direct

  • Profile Image
    Answered on December 24, 2014 at 08:27 AM

    Hello MousepadDirect,

    Upon checking your account, I found that you cancelled your premium monthly subscription on October 2, 2014 but upgraded your account again on October 22, 2014 with subscription #S-2GJ148356F2419209.

    Please go ahead and cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription #S-2GJ148356F2419209

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Thank you!