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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Have a premium account but received over quota message.

    Asked by Virage8 on December 24, 2014 at 05:08 AM

    Hi,

    this form is informed 'over quota' to my users http://www.jotformeu.com/form/43321880894360

    it is my understanding my account is on premium plan. 

    Could you kindly check and let me know?

    Thx

    Stephane Lhuillier aka Virage8

    Page URL:
    http://www.jotformeu.com/form/43321880894360

    check www jotformeu premium plan
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 24, 2014 at 08:49 AM

    Hello Virage8,

    Yes your account "Virage8" is a premium account and currently in good shape. The form "#43321880894360" is not in your account but it is associated with a guest account. This type of account is created when you do not sign in to your account and start building forms. 

    I have taken care of this issue and moved this form to your account. You should not have over quota issue anymore.

    Thank you!

  • Profile Image

    Answered by Virage8 on December 24, 2014 at 12:27 PM

    Thank You so much ashwin_d!

    That was my confusion, works very well now.

    Merry Xmas ;-) 

  • Profile Image

    Answered by Ben on December 24, 2014 at 02:12 PM

    Hi Stephane,

    In my colleague's name, you are welcome.

    Do let us know if you have any further questions and we would be glad to help.

    Best Regards,
    Ben