Error loading forms

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    vesperblack
    Asked on October 03, 2011 at 04:54 PM

    I've just embeded two forms on our guest list page and both are not loading, there is an error on your side of things I think.

    Any ideas?

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    jalarcon
    Answered on October 03, 2011 at 04:57 PM

    Please try using the iFrame version. Copy the source code from iFrame and paste it on the HTML area.

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    vesperblack
    Answered on October 03, 2011 at 05:01 PM

    That works a treat for me.

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    Debalink
    Answered on October 03, 2011 at 05:16 PM

    where do I find the iFrame

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    abajan
    Answered on October 03, 2011 at 05:21 PM

    The iFrame (and embed other codes) is found in the Embed Form Wizard. Load the form in the form builder and while on the Setup & Embed tab, click the Embed Form button.

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    Debalink
    Answered on October 03, 2011 at 05:23 PM

    on the jot form website i will do this, i am sorry for troubling you

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    jalarcon
    Answered on October 03, 2011 at 05:25 PM

    We are happy to assist you Debalink. Please do not hesitate to ask if you have more questions.

    Good Day!

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    serkan
    Answered on October 04, 2011 at 04:25 AM

    This issue has been fixed now. Sorry for inconvenience.

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    vesperblack
    Answered on October 04, 2011 at 12:47 PM

    What's actually better to use - Javascript or Iframes? In terms of cross browser support, speed, issues etc.

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    allanftd
    Answered on October 04, 2011 at 03:39 PM

    Hi vesperblack,

    Good question! There is actually very little difference between javscript and iframe embed codes in terms of speed. Most of the time, the deciding factor is actually your website editor's capability to read and translate certain HTML tags. There are some website editors that do not like to see the <script> tag. But based on our experience, if a JotForm user reports some issues with JotForm like layout issues, functionality issues, compatibility with other scripts, we usually ask them to try and use the Iframe embed code and it works for a good majority of them. So for me, Iframe embed code solves a lot of these issues and therefore is a better option than the javascript embed code. 

    Hope this insight will be helpful for you. Enjoy using JotForm!

    Cheers,
    Allan 

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    Debalink
    Answered on October 04, 2011 at 10:04 PM
    Allan, thank you so much for your email. The support that I received from JotForm has been incredible! Immediate and understandable for even me. What a refreshing experience. Thank you so much!

    debalink

    Sent from my iPad