My form is not redirected to custom thank you URL after the form is submitted.

  • Exgroup
    Asked on December 26, 2014 at 12:34 AM

    Anytime I make correction to this form of mine, it won't adapt to the changes, I do know what to do, I have spent my last 24 hours to make it, but it won't update. Ok, this is what I wanted to do, what I want is that after my form have been submitted, It should redirect to this link at https://voguepay.com/pay/bnl/549af88ad041f for payment, but what I encounted is that when people submit the link on my webpage, it doesn't show anything at all neither does it direct them. if I preview it does show old link. PLease I don't know what to do

  • Ashwin JotForm Support
    Replied on December 26, 2014 at 4:02 AM

    Hello Exgroup,

    I did check your form and it seems you added several condition to display different "Thank You Message". Please check the screenshot below:

    My form is not redirected to custom thank you URL after the form is submitted Screenshot 20

     

    That is the reason why your form does not redirect to the custom thank you URL which you have set in your form. 

    I would suggest you to either delete the conditions if you do not need them or add a new condition to redirect to the desired custom thank you page

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!