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    My form is not redirected to custom thank you URL after the form is submitted.

    Asked by Exgroup on December 26, 2014 at 12:34 AM

    Anytime I make correction to this form of mine, it won't adapt to the changes, I do know what to do, I have spent my last 24 hours to make it, but it won't update. Ok, this is what I wanted to do, what I want is that after my form have been submitted, It should redirect to this link at https://voguepay.com/pay/bnl/549af88ad041f for payment, but what I encounted is that when people submit the link on my webpage, it doesn't show anything at all neither does it direct them. if I preview it does show old link. PLease I don't know what to do

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    JotForm Support

    Answered by ashwin_d on December 26, 2014 at 04:02 AM

    Hello Exgroup,

    I did check your form and it seems you added several condition to display different "Thank You Message". Please check the screenshot below:


    That is the reason why your form does not redirect to the custom thank you URL which you have set in your form. 

    I would suggest you to either delete the conditions if you do not need them or add a new condition to redirect to the desired custom thank you page

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!