I am unable to log in with my email

levi.ennis
Asked on January 30, 2023 at 03:46 PM

I have reset my password four times and it continues to say my username and password do not match. I need to get logged in ASAP.
Username is lennis@mb2dental.com.
Thank you.
Glenn_T

Jotform Support

Answered on January 30, 2023 at 04:37 PM

Hello Levi,
Thanks for reaching out to Jotform Support. I have checked your account, and it is auto-suspended due to your Form ID 230175041106037, which was asking for login information. Login forms are not allowed. Please review our Terms of Use. You need to remove or delete the form that violates the terms before we can request the reactivation of your account.
Let us know if you need any more help.
Lese
Answered on January 30, 2023 at 08:27 PM

Hey, I’m having issues with my account as well. Can someone please email me! I’ve been trying to contact support and haven’t had any luck. I tried to reset my password multiple times but the link never comes to my email. Now it’s saying my IP address is blocked. Can someone please tell me what this means and what I can do to solve this ? Thank you!
Lorenz

Jotform Support

Answered on January 30, 2023 at 09:03 PM

Hello Lese,
Thanks for reaching out to Jotform Support. I have moved your question to a separate thread in order for us to assist you better. You can check that out here.
Levi
Answered on January 31, 2023 at 05:06 PM

That makes sense. But how can I remove the form if I can’t even login to get to the form?
Fahad

Jotform Support

Answered on January 31, 2023 at 05:43 PM

Hi Levi,
Thanks for getting back to Jotform Support. I have deleted the login credential fields from your form and reactive your account. Please refrain from using the fields which violate Jotform Terms of Use. You can now log in to your account.
Reach out again if you have any other questions.
Levi
Answered on January 31, 2023 at 05:45 PM

Thank you!