What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account not upgraded after making payment

    Asked by Jerome Bressler  on December 27, 2014 at 10:00 AM

    when i put in my user name (email) and password after I select the monthly payment, the window freezes every time, or at least does not allow me to move on,

    name Freezes User Name select
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    Answered by Jerome Bressler  on December 27, 2014 at 10:05 AM

    I used Chrome browser and it worked this time and not Mozilla

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    JotForm Support

    Answered by Kiran on December 27, 2014 at 04:06 PM

    We are glad that you were able to upgrade using Chrome. However, I see an upgrade of Premium monthly subscription with this email but it is not linked with any JotForm account. Do you want to upgrade the account jeromeb123 which is registered with this email ID? Please confirm so that we'll link this account with this upgrade.

    We will wait for your response. By the way, are there any addons installed on Mozilla browser?

    Thank you!!