What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to monthly Premium membership, but my jot form account has been disabled because I have gone over the quota for the starter membership.

    Asked by Abdul Alwattar  on December 27, 2014 at 01:52 PM

    Why has my account been disabled? I paid to upgrade, and we need to have jot form running on our website asap. 

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    JotForm Support

    Answered by liyam on December 27, 2014 at 08:38 PM


    I couldn't find any active subscription on your 'msaosu' account. I also see a cancellation of your subscription last 5 days ago. Can you provide us any subscription information which we can set to correct to your account?