My forms are not loading. Sometimes they work, sometimes they don't.

  • elgaleon
    Asked on December 27, 2014 at 2:41 PM

    My forms are not loading. Sometimes they work, sometimes they don't. It's been happening a lot more recently. I am losing revenue every day due to this, and customers are complaining.

     

    I've attached a screenshot for reference. Please help asap. Thanks.

    Jotform Thread 482710 Screenshot
    Page URL: https://www.elgaleon.org/tickets.html
  • liyam
    Replied on December 27, 2014 at 9:47 PM

    Hello elgaleon,

    I checked your web page and noticed that you're using SSL (https) on the domain, while you have embedded the JotForm script using a non-SSL protocol (http). What you need to do is to change the source of the script from:

    <script type="text/javascript" src="http://form.jotform.us/jsform/40616145828153"></script>

    to 

    <script type="text/javascript" src="https://www.jotform.us/jsform/40616145828153"></script>

    Once you've changed this, the form should appear on your web page correctly.

    If the problem persists, please do let us know.

    Thanks.