What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not loading. Sometimes they work, sometimes they don't.

    Asked by elgaleon on December 27, 2014 at 02:41 PM

    My forms are not loading. Sometimes they work, sometimes they don't. It's been happening a lot more recently. I am losing revenue every day due to this, and customers are complaining.

     

    I've attached a screenshot for reference. Please help asap. Thanks.

    Page URL:
    https://www.elgaleon.org/tickets.html

    Screenshot
    My Forms thanks attached and
  • Profile Image
    JotForm Support

    Answered by liyam on December 27, 2014 at 09:47 PM

    Hello elgaleon,

    I checked your web page and noticed that you're using SSL (https) on the domain, while you have embedded the JotForm script using a non-SSL protocol (http). What you need to do is to change the source of the script from:

    <script type="text/javascript" src="http://form.jotform.us/jsform/40616145828153"></script>

    to 

    <script type="text/javascript" src="https://www.jotform.us/jsform/40616145828153"></script>

    Once you've changed this, the form should appear on your web page correctly.

    If the problem persists, please do let us know.

    Thanks.