What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    editing submissions?

    Asked by 2adorable on October 03, 2011 at 07:56 PM

    when i edit my submissions a notification email is sent as if the form was just filled out, how can i stop this.

    i have my form set so that when its filled out a notification is sent to my email, but i do not want another notification sent wen i edit my submissions.

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    JotForm Support

    Answered by liyam on October 04, 2011 at 04:29 AM

    This option that you're looking for where the edited submission will not send you another email notification is not available at the moment. 

    I will submit a ticket to our development team and let them have this added to their feature to-do list.  Unfortunately, I cannot provide you a lead time to when this feature will be implemented.  But when it is, we'll let you know immediately.

    Thanks.

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    JotForm Founder

    Answered by aytekin on October 04, 2011 at 04:59 AM

    Setup a filter on your email so that if there is an "EDIT:" text on the subject of the email, your email software will simply delete the email. That's the only solution I can think of. 

    This feature is asked a lot. We did not have it before and people have asked for it like crazy. So, we will not disable it. 

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    Answered by 2adorable on October 04, 2011 at 02:57 PM

    it doesnt need to be disabled and for a co-founder you could of wrote a friendlier reply. it would be nice if i had the option to disable the feature. if you add a feature why add it so its permanent?  the user should have the option to use the feature or not.

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    Answered by 2adorable on October 14, 2011 at 01:11 PM

    My issue is every time i edit my responses it counts as a submission and i only get 1000 submissions a month? how can you rectify this.

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    JotForm Support

    Answered by liyam on October 14, 2011 at 02:17 PM

    Hello,

    If I'm not mistaken, the browser used is IE when this thing happens.  I already have submitted a ticket to the development team regarding this incident.  It will be fixed soon.  But if you wish to be posted regarding this bug, may I recommend that you create a new thread so that I can create a new ticket and for the team to keep you posted once this bug is fixed.

    It would also be great if you can share your observations with how this is happening so that our development team can figure this issue out faster.

    Thanks.