What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error message for downloading Image .

    Asked by sublettoday on October 03, 2011 at 10:55 PM


    To: Support Jotform


    I try to upload pdf, doc , txt , jpeg , etc , it shows error

    please advise us what happen ...thanks


    Jim CTO

    Page URL:

  • Profile Image
    JotForm Support

    Answered by joeyj01 on October 04, 2011 at 05:42 AM

    We have uploading issues on Firefox 7. Could you try on a different browser and if it works could you have a notice to your visitors that the form may cause troubles on Firefox 7 users. Sorry for the inconvenience. Please let us know the outcome.

    Thank You.

  • Profile Image
    JotForm Support

    Answered by liyam on October 04, 2011 at 06:01 AM

    Hello Jim,

    I have tried submitting one jpg file and it went through. Can you try refreshing your browser's cache and see if this problem still persists?