- joellopezesAsked on December 28, 2014 at 01:38 PM
I have a problem in one of my forms: the submit form button does not work. When clicking in it, it changes to the text "Sending..." (or, in my case, an alternative text), but it does not send the form.
Thanks for your attention.
- JotForm SupportjonathanAnswered on December 28, 2014 at 03:09 PM
I was able to reproduced the issue when I tried submitting your jotform http://www.jotformeu.com/form/41062416609349
The submit button was stuck to "Please wait.." and the form was NOT submitted.
When I checked the browser console, I found error that point to the Youtube widget on the form.
I made a test form and removed the Youtube widget and I was able to successfully submit the form.
Can you please try also removing the widget on your form and try again. See if this makes the difference.
I will also submit a bug ticket report to our higher team support to check on the issue of the Youtube widget. We will let you know once we have update on the fixed.
Please inform us if issue persist.
- joellopezesAnswered on December 28, 2014 at 03:13 PM
That's true, the Youtube widget was the problem.
Thank you Jonathan for your time!
- JotForm SupportjonathanAnswered on December 28, 2014 at 04:29 PM
Thank you for the confirmation. I have already submitted a bug ticket report to our higher team support regarding the issue on the Youtube widget.
We will let you know here once we have fixed on the issue.