What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we found some of our customer reply us that the email is empty

    Asked by 2maxgroup on December 28, 2014 at 10:51 PM

    Dear Sir,


    We found that the the customer receive the email from jotform, is empty, why would it happen and how to aviod this? thanks for your great help.


    Bowie Watt

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    JotForm Support

    Answered by ashwin_d on December 29, 2014 at 03:24 AM


    I'm sorry for the trouble caused to you.

    You seems to be a sub user account. Please let us know the form ID or the form Name with which you are having this issue with and we will take a look. I also checked your master user account to find out last edited form but there are several forms which were last edited between yesterday and today.

    We will wait for your response.

    Thank you!