We're not able to access our previous forms

  • MysticFair
    Asked on January 31, 2023 at 9:41 PM

    Invoice # INV-4530520891-1674180181

    Good afternoon

    We are not able to access any 2022 form which have insurance certificates attached.

    Please assist urgently.

    Thank you

    Wilhelmina Handley

    Mystic Fair

    Mobile: 0418 103 211

  • Clara JotForm Support
    Replied on February 1, 2023 at 2:14 AM

    Hi Wilhelmina,

    Thanks for using Jotform Support. When I checked your form, I realized that you have only one form from 2022. Did you check your Trash folder? If you deleted your forms, you can easily restore your forms from the Trash. It's really easy. Let me show you how to restore your forms:

    1. On your My Forms, click on the Trash icon on the left side of the page.
    2. Select the forms you want to restore.
    3. Click on the Restore button at the top of the forms.

    1675234902 63da0e5657c4f Screenshot 10

    We'd like to remind you, your deleted forms and any submissions for those forms will be permanently deleted after 30 days. If the problem persists after trying these steps, please contact us again.

    Also, I see your last invoice number on your question but can you explain a bit more about it, so we can help you better?

    Keep us updated and let us know if you need any other help.