What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Facebook Integration --- submitted forms are blank

    Asked by discountdepotph on December 29, 2014 at 02:09 AM

    Good Day!

     

    I've been trying to use jotform's facebook log in integration and was successful in embedding it. Finally!!!

     

    My problem now is the forms that are being submitted are blank.

     

    Before applying it our website here's the link of the "test" form.

     

    http://form.jotformpro.com/form/43621604459960

    submitted forms JotForm problem Facebook blank entries
  • Profile Image
    JotForm Support

    Answered by abajan on December 29, 2014 at 07:42 AM

    Good Day

    Upon checking the submission records of the jotform in question, I saw a submission indicating that for the field labelled Interested In the user had selected the following:

    Smart Phones / Tablets
    Televisions
    Computers / Laptops
    Refrigerators

    So, at least that submission was not blank. Also, it appears that the form used to have fields labelled:

    Last Name
    Gender
    E-mail
    Birthday
    Current Location
    First Name

    because there are columns in the submission records with those headings. Those fields were deleted at some point and since they no longer exist, they would not contain any data. The form's notifier does not reflect the deletion of those fields because its data table (the section headed with Question and Answer) must have been edited at some point.

    Were you referring to those deleted fields?