Jotform does not recognize my user name or password

  • Profile Image
    Asked on December 29, 2014 at 09:52 AM

    When I type in my user name and password, it says they don't match. When I try to change my password it says it has no accounts by that user name. Please help this is a big deal I need to update my sight. It worked last week. I have no clue, I'm quite sure I paid for a year.

  • Profile Image
    Answered on December 29, 2014 at 10:47 AM

    I checked and the account hayriverfarm is active and has the associated email w**a*m**@ha***verf** I made a request to reset the password. You will receive instructions on this email.

    Let us know if the problem persists.