What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform does not recognize my user name or password

    Asked by hayriverfarm on December 29, 2014 at 09:52 AM

    When I type in my user name and password, it says they don't match. When I try to change my password it says it has no accounts by that user name. Please help this is a big deal I need to update my sight. It worked last week. I have no clue, I'm quite sure I paid for a year.

    JotForm name User Name site
  • Profile Image

    Answered by Carina on December 29, 2014 at 10:47 AM

    I checked and the account hayriverfarm is active and has the associated email w**a*m**@ha***verf**m.com. I made a request to reset the password. You will receive instructions on this email.

    Let us know if the problem persists.