What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Find Recent Forum Questions?

    Asked by hayriverfarm on December 29, 2014 at 11:47 AM

    I do need some help this is not looking good. No user name or password reconized, can't update my site. Everything worked a week ago please advise

    name User Name forum question site Week
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    JotForm Support

    Answered by Charlie on December 29, 2014 at 12:36 PM

    Hi,

    Upon checking your username, I see that you have opened a couple of forum threads regarding account and password. Please do check the following links, my colleagues have provided answer on them.

    http://www.jotform.com/answers/483470-I-cannot-sign-in-to-account-#1

    http://www.jotform.com/answers/483424-Jotform-does-not-recognize-my-user-name-or-password#1

    http://www.jotform.com/answers/482489-My-password-and-name-are-not-being-recognized#1

    http://www.jotform.com/answers/482488-My-web-site-is-down#1

     

    You also seem to be logged in to your account hayriverfarm because you are able to post a question here in the forum. If you would like to reset your password, please do the following:

    1. Click the Log In page and choose "Forgot Password"

    2. Enter the email that you used to register your account or the email that the account is using. In your case, I see that the email associated with your account is this one webadmin@hayriverfarm.com. You will need to check the inbox or spam of that email to see if the instructions of the reset password has been sent.

     

    I hope this helps.

    Thank you.