What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Im trying to downgrade from premium. How Do I DO THAT?

    Asked by tcorey11 on December 29, 2014 at 01:07 PM
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    JotForm Support

    Answered by david on December 29, 2014 at 01:41 PM

    Hi,

    In order for you to downgrade your account follow these steps

    Click on your account Settings

    Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section  and click on swith plan

    Then click on CANCEL SUBSCRIPTION

    I checked our logs and it appears as though you have already cancelled your subscription.  You will retain your paid user benefits until the end of your current subscription on 2015-01-28, at which time you will no longer be billed.

    Let us know if you have any further questions and we will be happy to help.