What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need the confirmation email to be sent from a custom email address

    Asked by maow001 on December 29, 2014 at 04:44 PM

    Hi guys, I was using an email validator widget but when I receive the confirmation email I see jotform domain as remittent.. The problem is that perhaps clients may not recognize this domain and email confirmation would simply be ignored or sent to SPAM

    how can I change this value ?

    Thank you very much

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    Answered by Carina on December 29, 2014 at 05:30 PM

    I understand but unfortunately for now it is not possible to add a custom sender to the verification email. A workaround might be adding a note to your form stating that a confirmation code will be sent from Jotform using our text field:

    I will forward a feature request so our developers can consider a future implementation of a custom sender feature. You will be contacted via this thread if they decide accordingly.

    If you need further support please let us know.

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    JotForm Support

    Answered by TitusN on May 20, 2016 at 08:13 AM


    While you cannot send the email from a custom address, you can customize the sender name and email subject to personalize the email further: 

    Let us know how that goes.