What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error when trying to clone a form

    Asked by gradcv on December 30, 2014 at 08:37 AM

    I am trying to clone a form:


    However it is not working, its saying not found?

    This is one of my forms and this is a second Jotform account I have created.

    There seems to be a problem?

    Thanks, Scott

  • Profile Image

    Answered by seanmccthy on December 30, 2014 at 09:39 AM

    Hey Scott,

    A restriction was placed on all forms created under the original forms' account. This restriction prevents persons from cloning a form that you have created. Please note the screen shot below on how to turn off the restriction in your account settings. 

    Uncheck the box to allow cloning. I hope this helps. Feel free to request additional assistance.





  • Profile Image

    Answered by Carina on December 30, 2014 at 10:39 AM

    As stated by seanmccthy it is necessary to uncheck the option "Do not allow my forms to be cloned by other users." under settings.

    If you need further support let us know

  • Profile Image

    Answered by gradcv on February 08, 2015 at 12:49 PM

    Hello Guys,


    Not been on for a while, thanks for your reply.


    OK so basically I have sold that website to a new business owner and naturally it is now too late to go back and untick that option. I need form just like it now, if I can't clone, when someone has time please could you help me make one like it or clone it for me as you will be able to that I was the owner of it.





  • Profile Image

    Answered by Shadae on February 08, 2015 at 01:25 PM

    Hi Scott,

    We do apologize, we are not able change the permissions to allow the option for the form to be cloned.

    You can create the form using our Form Builder and our drag and drop fields. If you are having an issue with creating the form we would be happy to assist you.

    Please feel free to contact us if you need further assistance.

    Thank you.

  • Profile Image

    Answered by gradcv on February 09, 2015 at 06:33 AM

    Shadae, come on now give me a break. Take a look at that form, from scratch that took me like 10-15 questions to the forum and hours to figure out. Could you please help in some way to give me a headstart?


    Thanks, Scott

  • Profile Image
    JotForm Support

    Answered by Jan on February 09, 2015 at 10:27 AM

    Hi there,

    We are actually not allowed to clone it for privacy purposes. However, I re-created the form for you. I copied the fields as well as the style sheet or the design. Please check it.

    You can now clone this form: http://form.jotformpro.com/form/50394090566963

    Here's a guide if you need one.


    Hope this helps. Thank you!

  • Profile Image

    Answered by gradcv on February 09, 2015 at 11:06 AM

    Amazing service, thank you so much!!


  • Profile Image

    Answered by Ben on February 09, 2015 at 12:08 PM

    In my colleague's name, you are welcome, do let us know if you have any further questions or in need of some assistance and we would be happy to assist.