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  • Profile Image
    JotForm Support

    Form Hanging with "Please Wait" Message After Clicking Submit

    Asked by david on December 30, 2014 at 11:37 AM
    This is a follow up to a bugged thread from user sailjuliet.  Original Post is as follows:

    Have had multiple clients experiencing the form hanging with "please wait" message - and again on retry - or form saying it submitted but me not receiving it. Have changed recently from embedded frame to iframe as recommended by you but still experiencing issues. Any ideas? One person using Safari on a mac, one person on IE.

    Thanks, 

    Kat

    Page URL:
    http://www.julietsailinganddiving.com/booked/already-booked/pif/

    Follow up posts:

    Hi,

    I've check your form and did a test submission on it using the website you have, you should be able to receive a submission with test values. I was able to get the "Thank You" message and unable to replicate the "Please wait..." loading problem.

    In Google Chrome:

    In Internet Explorer:

     

    I've also check your account and the form you have, and I see that you have missing information in your "Email Alerts" setting.

    Please fill out the "Sender E-mail" field and separate multiple emails by "," or comma. Please also visit this guides that we have, Setup Email Alerts To Prevent Email Bouncing related issues and Send Notifications to Multiple Recipients.

     

    I've also cleared your form's cache just to make sure. After following the solutions above, please do try making a test submission by filling out your form and clicking the submit button. Let us know if it works in your end.

    Thank you.

    Hi,

    May I know if what web browser and operating system your clients are using that are having problems? Also, does the problem occur even using the direct link of the form?

    I've made a couple of testing with the following environments, you should receive submissions with random text on it.

    1. Internet Explorer 8 under Windows 7

     

    2. Safari 6 under Mac OS X Lion

     

    Unfortunately, I was unable to replicate the problem. There are various reasons why some of your clients are getting that problem, it might be a problem with their web browser, they might have an outdated one with a plugin or extension that blocks or causes problem with your form or the website, possible an aggressive antivirus that blocks the submission of the form. 

    What I can do now is escalate this to our developers and back end team so that they can take a closer look and if they can re-create the problem in their end.

    We'll receive a notification from them when they got an update for us.

    Kind regards.

     

    You have posted your reply for multiple times now :) Not sure if that was intentional or a mail client problem.

    Anyway, this thread is already forwarded to our developers. But I've tested the form here and I don't see any problems to it. The form is submitted and I saw your thank you message:


    I suspect that the problem happens when your client is using IE, especially, the older versions. In that case, try to advise them to check their IE compatibility:

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-8

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-9

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-10-win-7

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-10

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-11-win-7

    http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-11

    I hope this helps.

    Thank you!

    Page URL:
    sailjuliet

    message please wait Emails Submissions JotForm Thank You message problem
  • Profile Image
    JotForm Support

    Answered by david on December 30, 2014 at 11:40 AM

    The above post is a combination of the responses from the original thread which seems to be bugged.  The users most recent answer was replicating several times on a seemingly unending loop.

  • Profile Image
    JotForm Support

    Answered by liyam on January 02, 2015 at 10:48 PM

    Hi David,

    Have you asked which browser this is happening? I can't seem to replicate the problem. I even tried emulating on IE5 with IE6 user agent and the form submits properly.

     

  • Profile Image
    JotForm Support

    Answered by Charlie on January 02, 2015 at 11:19 PM

    Hi,

    I think I've handled the original thread on this. The above are my test cases and I also wasn't able to replicate the problem. The user said that the problem occurs on his clients or customers side, if my memory serves me right it's on IE and Mac OS Safari. But he didn't mention if what version so I've tested it on earlier versions. I already mentioned the possible causes like outdated versions, plugins or extensions that the user might be using that might cause the problem to him.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on January 03, 2015 at 12:09 AM

    Thanks for your additional inputs, Charlie. It's possible that it may have had something to do with the any of the integrations with the form at that time. You can probably follow up with the user if the problem still persists and we can check further if there might be anything that's causing it.