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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message: Could not connect to server.

    Asked by elevatingyourbusiness on December 30, 2014 at 11:48 AM

    Client tried to fill out "Clone to Business Vision Statement"  and

    wrote to me because he

     

    "I just filled out all the fields and it said it could not connect to your server.  I was trying to do the 1/15 at 10 am est.  thanks "

     

    The server I think he meant was yours since the form is on your site.

     

    eyb

    elevatingyourbusiness

     

    web2@elevatingyourbusiness.com

    Page URL:
    www.actnowseminar.com/businessvisionstatement

    style size font site
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    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 12:09 PM

    Hello,

    I'm sorry for the trouble caused to you.

    We do not have any issues with our server and none of our other users have reported this issue.

    The web page URL you have shared above does not seems to work. Please check the screenshot below:

    Have you shared the correct web page URL? Please share the correct domain name / web page URL and we will take a look. If it is correct than your domain seems to be actually down. 

    We will wait for your response.

    Thank you!

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    Answered by elevatingyourbusiness on December 31, 2014 at 12:52 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 12:55 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:02 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:05 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:12 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:15 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:22 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:25 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:32 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:36 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:42 PM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on December 31, 2014 at 01:45 PM
    http://www.actnowseminars.com/businessvisionstatement/

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  • Profile Image

    Answered by elevatingyourbusiness on December 31, 2014 at 01:52 PM
    http://www.actnowseminars.com/businessvisionstatement/

    ...
  • Profile Image

    Answered by elevatingyourbusiness on December 31, 2014 at 01:55 PM
    http://www.actnowseminars.com/businessvisionstatement/

    ...
  • Profile Image

    Answered by elevatingyourbusiness on December 31, 2014 at 02:02 PM
    http://www.actnowseminars.com/businessvisionstatement/

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  • Profile Image

    Answered by elevatingyourbusiness on December 31, 2014 at 02:05 PM
    http://www.actnowseminars.com/businessvisionstatement/

    ...
  • Profile Image

    Answered by elevatingyourbusiness on December 31, 2014 at 02:12 PM
    http://www.actnowseminars.com/businessvisionstatement/

    ...
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    JotForm Support

    Answered by BDAVID on December 31, 2014 at 05:30 PM

    Your form is working, I just send a couple of test submissions, and they went through. The URL where forms redirects after submission is the one that has problems. Try to load it:

    https://www.elevatingyourbusiness.com/b/BrightTALKGen.html

    There is no problem with your form, so please check that URL, meanwhile you might want to set the "Default Thank You page" back:

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    Answered by elevatingyourbusiness on January 20, 2015 at 09:52 AM
    http://www.actnowseminars.com/businessvisionstatement/

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    Answered by elevatingyourbusiness on January 20, 2015 at 10:03 AM
    Thank you for checking. I actually spoke to one person who said it was “the form”.

    As a suggestion…. Is there a way to “test” the url once we put it on the Thank You page? If not, I’d put that in as a suggestion.


    ...
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    JotForm Support

    Answered by ashwin_d on January 20, 2015 at 12:17 PM

    Hello,

    No the issue is not related to form but it is the "Custom URL (thank you page)" which is causing this issue. 

    As a suggestion…. Is there a way to “test” the url once we put it on the Thank You page? If not, I’d put that in as a suggestion.

    I am not sure if I have understood your question. Do you want to test the URL which you are adding as the custom thank you page URL? Well you can directly put that in your browser to see if that is working. Please check the screenshot below:

     

    Alternatively, you can submit your form which should redirect to the thank you page as well. 

    Do get back to us if you mean to ask something else.

    P.S. We are currently having issues which is causing the emailed responses to forum post not getting processed. Please click on the following URL to reply to this thread:  https://www.jotform.com/answers/484192 

    Thank you!