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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications do not seem to be delivered.

    Asked by christineink on December 30, 2014 at 11:56 AM

    Thanks for the responses. Looks like we've got OTHER issues now!

    Not getting emails to christine@christine-ink.com

    Is this address on the bounce list again?



    Thank you


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    Answered by christineink on December 30, 2014 at 12:00 PM

    you guys are awesome.


    i need to spend a whole DAY on figuring out Jotform glitches, it looks like. agh!


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    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 12:16 PM

    Hello Gertie,

    Upon checking your email address christine@christine-ink.com, I found that it ended up in our bounce list for following reasons:

    Result: christine@christine-ink.com is IN the bounce list

    Reason(s) : hard-bounce

    I have now removed it from bounce list and it should be working fine now. I would suggest you to do a test submission and see if you are receiving emails now.

    Please be noted that you can yourself check remove your email address form the bounce list. The following guide should help you:  http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Thank you!