What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form aren't showing on my site.

    Asked by Joel Daley  on December 30, 2014 at 12:15 PM

    I tried logging in but it says that my acct is suspended because of phishing activities. I truly think you guys are making a mistake. There's no phishing business going on on my end. Can we please have this issue resolved as soon as possible. Thank you and God bless.

    Page URL:
    http://www.teamspiderweb.com/#!add/c1s90

    site logging resolved issue resolved and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 12:28 PM

    Hello Joel,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "IG Free Trial" has fields like "IG Username & IG Password" which makes it suspected of being used for phishing.

    Your form also has fields which is asking users for their credit card details. Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    Creating such forms are not allowed and its against our Terms of Use. This form must be deleted before we can activate your account again. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by Joel Daley  on January 20, 2015 at 09:52 AM
    Oh ok sorry bout that. Can we get my forms back up as soon as i delete
    those 2 forms?
    ...
  • Profile Image

    Answered by Sean on January 20, 2015 at 11:23 AM

    Hi Joel,

    Yes sure. Once you have deleted the form in question, your account will be reinstated. Do let us know when this is done.


    Cheers!
    Sean