- Joel DaleyAsked on December 30, 2014 at 12:15 PM
I tried logging in but it says that my acct is suspended because of phishing activities. I truly think you guys are making a mistake. There's no phishing business going on on my end. Can we please have this issue resolved as soon as possible. Thank you and God bless.Page URL:
- JotForm Supportashwin_dAnswered on December 30, 2014 at 12:28 PM
Upon checking your account I found that it's suspended by our anti-phishing system. As your form "IG Free Trial" has fields like "IG Username & IG Password" which makes it suspected of being used for phishing.
Your form also has fields which is asking users for their credit card details. Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.
We will wait for your response.
- Joel DaleyAnswered on January 20, 2015 at 09:52 AMOh ok sorry bout that. Can we get my forms back up as soon as i delete
those 2 forms?
- JotForm SupportSeanAnswered on January 20, 2015 at 11:23 AM
Yes sure. Once you have deleted the form in question, your account will be reinstated. Do let us know when this is done.